Is every decision tied to an owner?
The owner explains the work, the purchase and the operational tradeoffs. Keep the commitment date, the evidence, the proposed action and that owner in the same review record.
Put each commitment beside its owner, repeat use, completed work, and measured result before the next decision date.
A renewal date tells you when to decide, but not what to do.
The pilot's activity never returned as a repeat workflow, so there is no completed work to compare it on. Closing it at the end of its term is the decision the records support.
Every commitment carries the date it must be decided by, so a finding cannot arrive after the decision.
Review the commitment through repeat work and the result.
The owner explains the work, the purchase and the operational tradeoffs. Keep the commitment date, the evidence, the proposed action and that owner in the same review record.
Where tools overlap, compare them on the same workflow rather than on separate feature lists. Two support copilots answering one queue can be read on the cases they both resolved.
Access and experimentation are not adoption. Where one-off activity never returns as repeat work, record the stop and close the pilot at the end of its term.