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By team · Operations

Measure AI in operations

Oximy connects AI and automation activity to requests, orders, handoffs and completion, keeping exceptions and cost in view.

MoveworksMoveworksChatGPT EnterpriseChatGPT EnterpriseNotion AINotion AIServiceNowServiceNowWorkdayWorkdayJiraJira
One request

Follow one request through its handoffs.

The work unit connects the AI action, human decision and system update.

Operations AI tools
MoveworksMoveworksRequest handling
ChatGPT EnterpriseChatGPT EnterpriseWorkspace activity
Notion AINotion AISeat and activity
Oximy
Operations systems
ServiceNowServiceNowRequests and approvals
WorkdayWorkdayPeople and finance
ExceptionsOpen items and rework
Completed workClosed work order
Beyond one workflow

Answer the operations questions behind an AI rollout.

Give each workflow an action tied to its completion, exceptions and cost.

1,240 requests last week
Straight-through82%
Exception14%
Human check4%

Where does the work actually end up?

Eighty-two per cent of last week's requests finished without a person touching them, and fourteen per cent went to exceptions. Bot runs alone do not show whether the work finished.

Same request mix, before and after
Before AIAfter AI
Cycle time4.8h3.1h
Straight-through68%82%
Exception rate9%14%
Backlog304218
Cost per completed unit$24$18

Did faster flow cost more exceptions?

More work finished, sooner and for less. Exceptions rose five points at the same time, so fix the exception path before sending more volume through the workflow.

REQ-104 · supplier setup · 15 minutes
Request opened08:06
AI extracted the data08:07
Operations approved08:19
System updated08:20
Completed08:21 · $2.18

What is on the record when a request completes?

One extraction, one approval and four handoffs closed a supplier setup in fifteen minutes at $2.18 of attributed cost, with no exceptions. Missing handoff evidence stays visible as a coverage gap, not an assumed completion.

Workflow review · next read after 1,000 completed units
WorkflowCurrent readNextSupplier onboarding82% straight-throughExpandOrder exceptions14% exception rateFixService requestsBacklog down 9%Watch

Which workflows should expand?

Each workflow leaves the review with an action tied to its completion, exceptions and cost. Inspect where ownership or information is missing before increasing volume.

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